GBS 27 May 2026 7 min read
From Pilot to Operating Model: Why Agentic AI Is Now a Finance-Level Risk
The numbers inside Global Business Services are now pointing in the wrong direction — and the gap is accelerating.
Read articlePerspectives
Insights & Articles
Our latest thinking on Global Business Services, digital transformation, M&A integration, and enterprise operating models.
GBS 8 May 2026 5 min read
The Talent Reset: Why GBS Location Strategy is Being Rewritten in 2026
For the first time, talent access has overtaken cost as the primary driver of GBS location decisions. Nearshoring is accelerating, hybrid models are becoming standard, and the employee value proposition is being rebuilt from scratch. Here is what is changing and why.
Read article
GBS 8 May 2026 5 min read
From Cost Centre to Value Engine: The GBS Strategic Reinvention
McKinsey, Bain, and SSON agree: cost reduction is no longer enough. The GBS organisations winning in 2026 have repositioned themselves as strategic value engines. Here is what that shift looks like in practice — and what separates leaders from laggards.
Read article
AI & Digital 8 May 2026 5 min read
Agentic AI and GBS: What the Data Actually Says About Readiness
65% of GBS leaders name Agentic AI as their number one investment priority. Fewer than 10% have deployed it at functional scale. The gap is not a technology problem — it is an organisational design problem. Here is what the research shows.
Read articleNo articles in this category yet
Have a topic you'd like us to write about? Or want to discuss any of these themes?
Get in touch